Invoice Data Capture in Healthcare RCM
The RCM major in context offers all-inclusive healthcare and medical services. The healthcare service provider assists in collecting payments on submitted claims; boost revenue from low paid claims, and consistently follow-up with insurance companies for faster settlements. In addition, it supports institutions with medical billing and coding.
The RCM was processing about 7,000 invoices everyday with a manpower of about 80 people. They were expecting a growth of about 7x and were poised to process about 50k invoices in the next 2 quarters.
They were suddenly facing the following major challenges –
- Hiring Workforce – Scaling up the organisation in a short-span was an insurmountable task for the organisation.
- Training Workforce – Training the organisation to perform the tasks at high accuracy and at large volumes daily would have required time & practice.
- Managing Workforce – The organisation would have required much larger floor area to accommodate more folks, and would have also had to beef up it’s mid tier management to handle the operations of the growing workforce.
The CXOs immediately realised that they workforce management of about 500 people only for coding invoices was practically impossible. The Innovation team in the organisation was tasked with finding a solution to automate the manual business processes involved.
OCULLO worked closely with the Innovation and Product teams to customise the solution to make workflows that could be used conveniently by the current workforce. Image of the moderation UI is below –